Cranky Customers’ Toll on Front-Line Workers

?We’ve all had that moment when a bad experience with a product or service creates anger or frustration and we vent to a customer service representative. That angst can lead to a... Read more »

Stories of Antisemitism

She didn’t understand why he was staring at her. Marissa, a 27-year-old Web developer, joined a group of co-workers for lunch in their company’s breakroom in Winter Park, Fla., in February 2020.... Read more »

The Seven-Pronged Investigations Checklist

?Former employment attorney and author Jathan Janove writes for SHRM Online on how to inject greater humanity into HR compliance. He welcomes your questions and suggestions for future columns. Contact him at the e-mail address... Read more »

Viewpoint: 4 Tips to Help Support the Victims of Jerks at Work

?Wherever you work, difficult co-workers are impossible to avoid. There are bulldozers who dominate conversations, “kiss-up kick downers” who dominate people to get to the top and freeloaders who shamelessly enjoy the rewards... Read more »

Workplace Violence May Jump During Return to Work

?As workers transition from being isolated at home—whether working remotely or furloughed and waiting to return—some experts fear a rise in workplace violence. HR professionals can take proactive steps to minimize this... Read more »

Million-Dollar Arbitral Award Upheld

?Takeaway: It is always important to remember when preparing for arbitration that arbitrators have vast discretion to make decisions based on their own interpretation of legal and factual principles. When a party... Read more »

A 5-Step Action Plan to Comply with Colorado’s New Limits on Noncompetes

?Colorado lawmakers just passed a law that will bring dramatic change to the noncompete landscape by significantly limiting the circumstances under which restrictive covenants may be used—virtually ending the practice of most noncompetes in... Read more »

Hot Blue-Collar Jobs

Three blue-collar jobs are among the 20 fastest-growing occupations, according to the U.S. Bureau of Labor Statistics: solar photovoltaic installers, wind turbine service technicians and bicycle repairers. Read more »

Viewpoint: 5 Significant Recruiting and Retention Issues for 2019

Unemployment has reached record lows, and recruiters are finding it difficult to get candidates to consider their open positions. Moreover, companies are struggling to keep current employees from jumping ship for better... Read more »
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